CHAPTER III.
I SECURE WORK.
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There were also many advertisements grouped together under the heading "Agents wanted." Some of them stated expressly, "Experience unnecessary" or "We teach you". A number of these I answered. Most of the men who received me did not give me a chance to say much. "I am afraid we cannot do business with you." "Sorry; get rid of your brogue, and we might see. " Such were two of the answers I received most frequently. Ever recurring there came the question, "How long have you been in this country?" Gradually, during a week of heart-breaking and desperate endeavour, the conviction was borne in upon me that my appearance -- among other things the plainly old-country cut of my suits -- stood in the way of my success. The man I met sized me up, with a brief, searching look, saw how "green" I was, and dismissed me curtly, sometimes not even troubling to be civil about it.
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Meanwhile I learned to know the city fairly well. I began to get used to the fact that the amazingly numerous churches advertised their services in various ways -- a fact that had greatly shocked me at first. I assimilated the ways of dairy-lunch rooms and high-stool counters. And I became convinced that women who walked or rode about unattended, flaunting their clothes in fashions more "outré" than I had ever seen them at
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able to pull me out of my wretched self-consciousness and alarm.
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figure them -- who had been successful as young professional men -- in my situation. Why, they would have been as helpless -- more helpless than I was. How easy it seemed to follow the beaten road -- how different to go out as, a pioneer!
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do no matter what. I neglected everything else and took note of the two addresses. One of them was on
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which seemed to indicate that music would be provided for the dinner-hour.
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of the young man was like that, as sudden and as surprising. The component parts of the face were still the same; but the expression was altogether new. The salesman had changed into a buyer.
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You try
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room both walls, were lined with tables placed between stall-like, high-backed, leather-cushioned benches which gave pr
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entered; and just as I was collecting myself, the bell of the telephone at his elbow rang.
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point of view. Your regular run of waiters do not, although they may be better able to carry a tray full of dishes. Let me make my point clear. It is your business to feed your customer and to serve his food in such a way that he will come back for more. Your ordinary waiter will serve him his steak and wait for him to order Lea and Perrin's or H.P. Sauce to season it. I know just what I should want to have him serve me with my order. So I am going to anticipate his wishes. If I have my weak points, you see, I also have my strong points, just as your so-called experienced waiters. In addition to that, let a Swede, a Frenchman, an Italian, a German enter your place; I shall address him in his own language. That, too, will tend to bring him back. But the best that I can say for myself is that I want to make good. Your place has been named to me by a friend as a good one to learn the restaurant business in. I am for the moment not after wages; in fact, I do not particularly need them; but I want a chance to learn. I look to you to give me that chance."
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order to please our customers as in order to get their money out of their pockets into ours. Unfortunately some of our customers will, like ourselves, insist on having luxuries like Lea and Perrin's Sauce with their steak. But to that extent the one who asks for it is undesirable. The one who does not ask for it we do not intend to supply with it, because that means money in our pocket. We are delighted whenever a customer orders something which he intends to pay for. But when he orders what he expects us to give away, we comply within reason, but we do so with reluctance. We do not show it, of course. We serve a certain class of customers who as a rule are not too particular. We serve them at a certain price to yield us a profit. Our profit on a single order is not large; so we consider that we are giving value for the public's money. We charge five cents for a cup of coffee. If the customer asked for cream with his coffee we should have to take a loss if we complied without an extra charge. It is up to the waiter to call his attention to the fact that he will have to pay an additional five cents for a small jug of cream. Of course, we also handle the higher-priced orders of more exclusive eating-houses; with those we can afford to serve whatever the customer cares to have, provided he comes for it at the right time. But our rush-hour business is conducted on a narrow margin. At that time we should prefer the man who demands your kind of service to go elsewhere. We want our waiters then to serve our customer as quickly as possible; and we want our customer to eat as fast as he can in order to make room for the next one. We supply a demand. Your idea of service is right to a certain extent, of course. We do not look for ideas in our waiters, though. If you were to serve tomato-catsup with every order of whitefish, let me say, you would do so to the detriment of your employers' profits. And that in a two-fold way. The lunch-hour and supper-hour client of this dining-room is apt to get spoiled. He is apt, if he is given the chance, to take ten cents' worth of catsup with an order that yields only ten
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cents profit. We prefer not to give him that chance. And besides, to put it cynically, he will linger too long over his plate, if he enjoys his food beyond its mere filling powers. So he will keep the next one from giving us what we are after, our legitimate profit."
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in this café; first the class of customers -- clerks, small storekeepers, steamship and railroad employees, etc., men, in short, who are not overly liberal; and secondly, the fact that it is strictly against the rules for a waiter to collect the amount of the check; he must refer the customer to the desk."
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in the same work which he has been doing; and, while he learns new ways of doing his work, he moves among the same class of people to which he belongs himself. He may even keep up pretty close relations with his old environment. Letters at least will arrive. I do not mean to use the word "class" here in a sense indicative of airtight partitions between social strata; in that sense class does not exist in
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should not, in spite of better judgment, instinctively have shrunk from soiling my fingers.